Direct Home Comfort provides heating, cooling, water heating, water purification, indoor air quality, protection plan, installation, repair, and customer support services to homeowners and businesses across Ontario.
We are committed to making our services accessible by:
Direct Home Comfort will make reasonable efforts to ensure that our customer service is provided in a way that respects the dignity, independence, integration, and equal opportunity of people with disabilities.
Our team will communicate with customers in a respectful and practical manner, taking into account each customer’s needs whenever possible.
Customers are welcome to use their own assistive devices when accessing Direct Home Comfort services, where safe and practical.
Our team will make reasonable efforts to accommodate customers who use assistive devices during appointments, consultations, service visits, installations, and customer support interactions.
Direct Home Comfort welcomes customers accompanied by service animals or support persons, where permitted by law and where it is safe to do so.
If a support person is present during an appointment, our team will communicate respectfully and ensure the customer remains included in the conversation and decision-making process.
Because Direct Home Comfort often provides in-home service, our team will make reasonable efforts to accommodate accessibility needs during appointments, assessments, installations, service calls, and follow-up visits.
Customers are encouraged to let us know in advance if they have specific accessibility requirements, mobility concerns, communication preferences, safety needs, or home access instructions so we can prepare appropriately.
Direct Home Comfort is committed to improving the accessibility of our website and digital content.
We aim to provide a website experience that is clear, easy to navigate, and usable for as many people as possible.
Direct Home Comfort is committed to improving the accessibility of our website and digital content.
Direct Home Comfort welcomes feedback about accessibility and accessible customer service. If you have an accessibility question, need information in a different format, experience a barrier while using our website or services, or would like to request accommodation, please contact us.
If you are not completely satisfied with your Direct Home Comfort product for any reason within 30 days of purchase, we will remove the product and refund the purchase price.
1-888-482-2880
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