Direct Home Comfort - Privacy Policy

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Privacy Policy

Direct Home Comfort respects your privacy and is committed to protecting the personal information we collect, use, disclose, and store in the course of operating our business.

This Privacy Policy explains how Direct Home Comfort collects, uses, shares, protects, and retains personal information when you interact with us, visit our website, book an appointment, request a quote, purchase or rent equipment, apply for financing, request service, submit a warranty claim, contact customer support, or otherwise use our products and services.

This Privacy Policy reflects applicable Canadian privacy requirements, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

Who This Privacy Policy Applies To

This Privacy Policy applies to current, former, and prospective customers, website visitors, service users, applicants, business contacts, suppliers, partners, and any individuals who interact with Direct Home Comfort.

Request a quote, consultation, installation, repair, maintenance, or service
Purchase, rent, finance, or subscribe to products or services
Submit information through our website, forms, advertisements, or support channels
Communicate with technicians, advisors, or support representatives
Apply for financing, rebates, warranties, or protection plans
Participate in promotions, referral programs, surveys, or marketing activities
Visit or interact with our website, advertisements, or social media pages

What Personal Information We Collect

Your name
Address and service address
Email address and phone number
Appointment details
Property and equipment information
Payment, billing, financing, or rental information
Customer service notes and communication history
Photos, documents, or jobsite information related to service work
Website usage information, cookies, browser information, analytics, and IP address data

Why We Collect Personal Information

Providing quotes, repairs, installations, and customer support
Assessing home comfort needs and recommending suitable solutions
Processing purchases, financing, rentals, and warranty claims
Scheduling appointments and dispatching technicians
Maintaining service records and account history
Improving customer service and business operations
Detecting fraud or unauthorized activity
Meeting legal and compliance obligations
Marketing promotions and home comfort solutions where permitted by law

Consent

Direct Home Comfort collects, uses, and discloses personal information with your consent, except where collection, use, or disclosure is permitted or required by law.

Consent may be provided verbally, electronically, through online forms, by signing agreements, or by requesting products or services.

Cookies & Website Technologies

Direct Home Comfort may use cookies, analytics tools, tracking technologies, and similar digital tools to operate our website, improve user experience, support advertising, and better understand customer interests.

Which pages are visited
How visitors interact with our website
How forms and advertisements perform
How we can improve website usability and marketing

Marketing Communications

Direct Home Comfort may use your contact information to send updates about products, promotions, financing, rentals, maintenance programs, rebates, and other home comfort solutions.

You may unsubscribe from marketing communications at any time.

Who We May Share Personal Information With

Installers, technicians, subcontractors, and field service teams
Financing providers and payment processors
Manufacturers, suppliers, and warranty providers
CRM, dispatch, accounting, and marketing software providers
Legal advisors, insurers, accountants, and consultants
Government agencies or law enforcement where required by law

Protection of Personal Information

Direct Home Comfort uses reasonable physical, technical, administrative, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, misuse, or loss.

Restricted access to customer information
Password-protected systems
Role-based access controls
Secure document storage
Employee confidentiality obligations
Vendor and service provider oversight

How Long We Keep Personal Information

Direct Home Comfort keeps personal information only as long as reasonably necessary for the purposes for which it was collected or as required by law.

Accessing or Correcting Your Information

You may request access to personal information that Direct Home Comfort holds about you, subject to legal and business restrictions.

You may also request corrections if you believe information is inaccurate or outdated.

Third-Party Websites & Links

Our website or online content may contain links to third-party websites, financing portals, booking tools, manufacturer pages, or external services.

Direct Home Comfort is not responsible for the privacy practices or content of third-party websites or services.

Questions, Requests, or Complaints

If you have questions about this Privacy Policy, wish to access or correct your information, withdraw consent, or submit a privacy-related request or complaint, please contact us.

Privacy Officer
Direct Home Comfort
1599 Hurontario Street, Suite 202
Mississauga, Ontario L5G 4S1
Phone: 1 888 482 2880
Email: compliance@directhomecomfort.com

100% Satisfaction Guarantee — Or We Make It Right

If you are not completely satisfied with your Direct Home Comfort product for any reason within 30 days of purchase, we will remove the product and refund the purchase price.