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Terms and Conditions

This website is owned and operated by Direct Home Comfort Inc. By accessing, browsing, or using this website, you agree to be bound by these Terms and Conditions, together with our Privacy Policy and any other policies, notices, disclaimers, or terms posted on this website.

If you do not agree with these Terms and Conditions, please do not use this website.

These Terms and Conditions apply only to the use of this website and general online information provided by Direct Home Comfort.

General

The content on this website is provided for general informational and marketing purposes only. Direct Home Comfort provides information about heating, cooling, water heating, water purification, indoor air quality, protection plans, commercial HVAC, new construction HVAC, property management support, authorized dealer opportunities, and related home comfort services.

We make reasonable efforts to ensure that the information on this website is accurate and current. However, information may change without notice.

No Professional Advice

The information on this website is not intended to replace professional advice, technical assessment, code review, legal advice, financial advice, engineering advice, or a proper in-home consultation.

Every home, building, mechanical system, installation requirement, rebate application, financing application, and customer situation is different.

Products, Services, Pricing and Availability

All products, services, pricing, promotions, payment options, rental programs, financing programs, protection plans, rebates, warranties, and installation timelines displayed on this website are subject to change, availability, approval, eligibility, and final confirmation.

Any pricing shown online is for general informational purposes only unless expressly stated otherwise in a signed written agreement.

Quotes, Estimates and Online Requests

Submitting an online form, booking an appointment, requesting a quote, or contacting Direct Home Comfort through this website does not create a binding agreement, confirmed appointment, guaranteed price, or obligation for Direct Home Comfort to provide any specific product or service.

Rebates, Incentives, Financing and Rental Programs

Information about rebates, incentives, financing, rental programs, monthly payments, government programs, utility programs, or third-party offers is provided for general informational purposes only.

Eligibility may depend on many factors including installation requirements, approvals, inspection requirements, documentation, and third-party provider decisions.

Disclaimer of Warranty

This website and the information, materials, images, content, features, tools, and resources available through it are provided on an “as is” and “as available” basis.

Direct Home Comfort makes no representation or warranty that this website will be uninterrupted, secure, error-free, complete, current, or free from viruses or other harmful components.

Limitation of Liability

To the fullest extent permitted by law, Direct Home Comfort will not be liable for any losses, damages, claims, expenses, interruptions, errors, delays, inaccuracies, omissions, viruses, system issues, website downtime, unauthorized access, data loss, or other issues arising from or relating to your use of this website.

  • Website errors or omissions
  • Reliance on website information
  • Changes to pricing, products, services, or promotions
  • Website downtime or technical problems
  • Third-party links, providers, or applications
  • Unauthorized access or cyber incidents

Third-Party Websites and Services

This website may contain links to third-party websites, booking tools, payment platforms, financing portals, rebate portals, manufacturer websites, warranty administrators, social media pages, or other external resources.

These third-party websites and services are not controlled by Direct Home Comfort.

Privacy and Personal Information

Direct Home Comfort collects, uses, discloses, stores, and protects personal information in accordance with our Privacy Policy and applicable privacy laws.

By using this website or submitting information online, you agree that Direct Home Comfort may collect and use your information as described in our Privacy Policy.

Website Security and Password-Protected Areas

Certain areas, systems, forms, portals, or tools may be password-protected, restricted, or available only to authorized users.

You agree not to access, interfere with, bypass, damage, disrupt, reverse engineer, or misuse any part of this website or related systems.

Acceptable Use

  • Use this website only for lawful purposes
  • Do not submit false or misleading information
  • Do not attempt unauthorized system access
  • Do not interfere with website security or functionality
  • Do not upload malware or harmful code
  • Do not misuse website content or data

Trademark and Copyright Notice

All content on this website, including text, graphics, images, icons, logos, designs, layouts, videos, forms, documents, and branding, is owned by Direct Home Comfort or used under license unless otherwise stated.

User Submissions and Communications

If you submit information, messages, inquiries, documents, photos, reviews, testimonials, feedback, service requests, or other content to Direct Home Comfort, you confirm that the information is accurate and that you have the right to provide it.

Reviews, Testimonials, and Marketing Content

Any reviews, testimonials, ratings, case studies, photos, examples, or customer stories displayed on this website are for general informational and promotional purposes.

No Guarantee of Results

Direct Home Comfort may describe potential benefits of products and services including improved comfort, efficiency, air quality, water quality, system reliability, or savings.

Actual results may vary depending on installation conditions, equipment, home construction, maintenance, utility rates, and other factors.

Customer Agreements and Separate Terms

  • Purchase agreements
  • Rental agreements
  • Financing agreements
  • Protection plan terms
  • Warranty terms
  • Service agreements
  • Commercial HVAC agreements

Consumer Protection and Cancellation Rights

Customers may have rights under applicable consumer protection laws depending on the type of transaction, agreement, and circumstances.

Indemnity

You agree to indemnify and hold harmless Direct Home Comfort, its directors, officers, employees, contractors, suppliers, affiliates, and partners from claims or damages arising from misuse of this website or violation of these Terms and Conditions.

Changes to These Terms and Conditions

Direct Home Comfort may update or revise these Terms and Conditions at any time without prior notice.

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario.

Contact Direct Home Comfort

If you have questions about these Terms and Conditions, please contact us directly.

Direct Home Comfort
1599 Hurontario Street, Suite 202
Mississauga, Ontario L5G 4S1
Phone: 1 888 482 2880
Email: compliance@directhomecomfort.com